CTI Couriers Customer Survey

Have you used CTI Couriers recently? Please fill out the below survey to tell us how we went.

CTI Customer Survey

Rating

5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied

DELIVERY

Delivery on time(Required)
Driver and vehicle presented well(Required)
Driver was professional(Required)
Delivery met expectations(Required)

CUSTOMER SERVICE

Call centre staff friendly and willing to assist(Required)
Responsive to enquiries(Required)
Handle complaints promptly and effectively(Required)
Positive overall experience(Required)

ONLINE SYSTEM

User-friendly online booking system(Required)
Useful tracking and job history functions(Required)
Relevant information provided(Required)

SALES

Timely response to sales enquiries(Required)
Customised service provided when required(Required)
Accuracy of quotes and invoicing(Required)

CHAIN OF RESPONSIBILITY

Driver restrains loads correctly(Required)
Vehicle not overloaded(Required)
Vehicle in good condition(Required)
If you would like us to follow up on your comments/answers, please leave your contact details below



REGISTER FOR ONLINE
GET A QUOTE
CREDIT CARD BOOKINGS
CUSTOMER SURVEY